Return and Refund Policy

Last updated: May 21, 2026

Thank you for shopping with Al Thahani Furniture. We sell new, pre-owned, gently used, and refurbished furniture, appliances, home items, and office furniture. Because many of our products are pre-owned or one-of-a-kind items, our return and refund policy is designed to be clear, fair, and suitable for the nature of our products.

Product Condition

Many items sold by Al Thahani Furniture are pre-owned, used, refurbished, or gently used. These items may show minor signs of normal use, including small marks, scratches, colour variation, fabric wear, or other cosmetic signs of age.

Customers are requested to review product photos, descriptions, measurements, condition notes, and any available videos carefully before purchasing. Pre-owned items should not be compared with brand-new items unless the product is clearly listed as new.

No Change of Mind Returns

Once a purchase is confirmed, paid for, delivered, collected, or finalized, we do not accept returns, exchanges, or refunds for change of mind, wrong size selection, colour preference, style preference, or because the customer no longer wants the item.

Customers are responsible for checking product size, condition, access requirements, and suitability before completing the purchase.

Warranty Policy

Al Thahani Furniture provides a limited warranty on selected product categories from the date of purchase:

Electronic Appliances: 3-month limited warranty
Furniture: 1-month limited warranty

The warranty applies only to functional faults covered under the applicable warranty period. The warranty does not cover normal wear and tear, misuse, accidental damage, water damage, heat damage, improper handling, customer-caused damage, damage during customer transport, or issues caused after delivery or pickup.

Repair First Policy

If a covered fault occurs during the applicable warranty period, Al Thahani Furniture’s first and primary solution will be to inspect and repair the item.

A refund will only be considered as a last resort if our technicians confirm that the product cannot be repaired. If a refund is approved due to an unrepairable covered fault, the refund process will be initiated within 7 working days and issued through online bank transfer.

Damaged or Incorrect Items on Delivery

Customers must inspect the item at the time of delivery. If the item is damaged during delivery or the wrong item has been delivered, the customer must inform the delivery team immediately and contact Al Thahani Furniture within 24 hours.

To review the issue, customers must provide clear photos or videos showing the damage, fault, or incorrect item.

Claims reported after 24 hours of delivery may not be accepted unless the issue is covered under the applicable warranty period.

How to File a Claim

To request warranty support, repair, or review of an issue, please contact us with the following details:

Order number or proof of purchase
Customer name and contact number
Product name
Detailed description of the issue
Clear photos or videos showing the fault
Date of purchase or delivery

Email: info@althahanifurniture.com
Phone / WhatsApp: +971 50 532 5182

Logistics and Return Transport

For repair or warranty inspection requests, the customer is responsible for returning the item to our facility unless otherwise agreed.

Al Thahani Furniture may arrange pickup where available. A standard logistics or transport fee may apply depending on the item, location, and service requirement.

If delivery or pickup cannot be completed due to incorrect address details, customer unavailability, restricted building access, elevator limitations, parking issues, security approvals, or other access problems, additional delivery or handling charges may apply.

Non-Refundable Charges

Delivery charges, assembly charges, transport charges, service charges, payment processing fees, credit card transaction fees, and pay-by-link transaction fees are non-refundable unless required by applicable law or agreed in writing by Al Thahani Furniture.

Refund Method

Approved refunds are processed through online bank transfer. Refunds are not issued in cash unless specifically agreed by Al Thahani Furniture.

Refund processing may take up to 7 working days after approval. Bank processing times may vary depending on the customer’s bank or payment provider.

Items Not Eligible for Return or Refund

The following items are not eligible for return, exchange, or refund:

Items purchased due to change of mind
Items that do not fit the customer’s space after purchase
Items rejected due to colour, design, or style preference
Items damaged after delivery or pickup
Items moved, dismantled, repaired, altered, or handled by a third party
Items with normal signs of use or cosmetic wear already visible or disclosed before purchase
Clearance, discounted, final sale, or one-off pre-owned items, unless covered by warranty
Products without proof of purchase

Customer Responsibilities

Before placing an order, customers must check:

Product condition and description
Product size and measurements
Delivery address and contact details
Doorway, staircase, elevator, hallway, parking, and building access
Whether the item is suitable for the intended space and use

By completing a purchase, the customer confirms that they have reviewed the product details and accepted this Return and Refund Policy.

Contact Information

Al Thahani Furniture
Shop 5, Plot 60, Ad Doja 3 Street, Mussafah Industrial M-40, Abu Dhabi, UAE

Email: info@althahanifurniture.com
Phone / WhatsApp: +971 50 532 5182

Working Hours

Monday to Thursday: 10:00 AM – 10:00 PM
Friday: 4:00 PM – 10:00 PM
Saturday to Sunday: 10:00 AM – 10:00 PM