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Introduction

At Al Thahani New & Used Furniture, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy outlines how we collect, store, use, and protect your personal information when you interact with our services, including our website, physical stores, and customer support channels. By “personal information,” we mean any information that can be used to identify you as an individual.

We may update this privacy policy from time to time, and any changes will be posted on our website. Your continued use of our services after such changes constitutes your acceptance of the updated policy. We encourage you to review this policy regularly to stay informed about how we handle your personal information.

This privacy policy covers the following topics:

• Our collection of your personal information
• Our use of your personal information
• Your use of your and others’ personal information
• Accessing, reviewing, and amending your personal information
• Third-party website links
• Cookies
• No spam or spoof emails
• Protecting your personal information
• How you can contact us about privacy questions

Our Collection of Your Personal Information

When you register on our website, visit our stores, or interact with our customer support team, we may collect personal information such as your name, email address, phone number, shipping address, and payment details. Additionally, we may request identification documents (e.g., passport, national ID, or driver’s license) to verify your identity for certain transactions.

We also collect transactional information related to your purchases, returns, or exchanges, as well as technical information such as your IP address, browser type, and browsing behavior on our website. This helps us improve our services and enhance your experience.

If you contact our customer support team, participate in surveys, or provide feedback, we may collect additional information to assist you and improve our services.

Our Use of Your Personal Information

We use your personal information to:

• Provide and improve our services, including processing transactions and delivering products.
• Offer customer support and resolve issues.
• Verify your identity and prevent fraudulent activities.
• Send you promotional emails, updates, and announcements (you can opt out at any time).
• Comply with legal obligations and cooperate with law enforcement agencies when required.

We may share your personal information with trusted third parties, such as payment processors, shipping companies, or fraud prevention services, to facilitate transactions and protect your security. In the event of a business transfer or sale, your information may be disclosed to potential buyers or successors.

We will never sell or rent your personal information to third parties for marketing purposes without your explicit consent.

Your Use of Your and Others’ Personal Information

If you interact with other users or customers on our platform (e.g., through reviews or transactions), you must respect their privacy and use their personal information only for the intended purpose. Do not share or misuse their information without their consent.

Accessing, Reviewing, and Amending Your Personal Information

You can access and update your personal information through your account on our website or by contacting our customer support team. If your information changes or is incorrect, please notify us immediately to ensure our records are accurate.

We retain your personal information as long as necessary to fulfill legal obligations, resolve disputes, and enforce our policies.

Third-Party Website Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any personal information.

Cookies

Our website uses cookies to enhance your browsing experience and analyze user trends. Cookies are small files stored on your device that help us recognize you and improve our services. You can disable cookies in your browser settings, but this may affect your ability to use certain features of our website.

No Spam or Spoof Emails

We do not tolerate spam or spoof emails. If you receive suspicious emails claiming to be from Al Thahani New & Used Furniture, please report them to us immediately at info@althahanifurniture.com.

Protecting Your Personal Information

We take every precaution to safeguard your personal information, including encryption and secure storage. However, no online platform is completely immune to risks, so we encourage you to:

• Use strong, unique passwords for your account.
• Never share your login credentials with anyone.
• Notify us immediately if you suspect unauthorized access to your account.

How You Can Contact Us About Privacy Questions

If you have any questions or concerns about our privacy practices, please contact our customer support team at support@althahanifurniture.com.

By using our services, you consent to the collection, use, and protection of your personal information as described in this privacy policy. Thank you for trusting Al Thahani New & Used Furniture.